Store Policies, FAQ

What Happens After You Submit Your Purchase?

-After you have paid for your plaque. I am notified through my website.

- Within a week I will Text or E-mail a computer mock up for your approval.  

-With your computer mock-up I will send you a liability notice. You are responsible for looking over the mock up for any errors.

-Only after your approval will we start production on your plaque.  

 

-Tracking Notifications:

- Our website will automatically e-mail you a tracking number ONLY if you selected you accepted email and SMS notifications.  

 

Turnaround Times:

-Turn-Around Times are listed on each product. They vary from 1 week to 4 weeks. This is determined by the style of plaque.

-Computer Mock-up’s are provided within a week after purchase.

 

Returns/ Exchanges:

Returns & Exchanges are NOT Accepted.

-But please contact me if there are any issues with your order and we will discuss options for your order.

Cancelations:

-Cancelations are only accepted only if I have not started on your order.

-If I have started on your order cancelations are not accepted.

-Feel free to contact me to check if I have started on your order. (239) 503-1793 (Erma Sturgeon)

Shipping Issues:

-We have run into shipping carriers losing packages. If this happens, we will open up an investigation with the carrier. If it is found that they are liable I will replace your order after they have sent me the notification that they are going to rectify their mistake.

 

Product Disclosure:

*Due to the handmade nature of our products, orders may vary slightly from what is pictured.
* Each plaque I make is CUSTOM and no two plaques are the same since I use mixed media for each plaque (i.e. wood, acrylic, paint, fabric, leather, etc.)

*Product comes ready to hang